Changelog
Every feature, improvement, and fix — in plain English. No marketing speak.
95+ Language Support
Echo now automatically detects and responds in 95+ languages, no configuration needed. Your AI agent matches the user's language in real time.
- Auto-detect and respond in 95+ languages including RTL (Arabic, Hebrew)
- Language override per-widget for localized deployments
- Translation quality scores in the analytics dashboard
- Full UI localization for the admin portal (15 languages)
Slack Integration & Two-Way Sync
Human agents can now receive escalated tickets, reply, and close conversations directly from Slack, no need to open the Echo dashboard for handoffs.
- Escalated tickets posted to a Slack channel of your choice
- Reply in Slack thread and customer sees it instantly
- Assign tickets to team members from Slack
- /echo slash command for agent status and quick stats
ROI Dashboard & BI Connectors
A new ROI dashboard shows exactly how much money and time Echo is saving your team. Pro plans now include Looker, Tableau, and BigQuery connectors.
- Real-time cost savings calculator based on your ticket volume and agent hourly rate
- Knowledge gap alerts: topics your AI couldn't answer this week
- Looker, Tableau, and Google Data Studio connectors (Pro+)
- BigQuery export for custom data warehouse analysis
HIPAA Compliance & Audit Logs
Echo is now fully HIPAA-ready. Automatic PII detection, redaction, and an immutable audit log trail give healthcare customers the compliance backbone they need.
- Automatic PII detection and redaction in conversation transcripts
- HIPAA Business Associate Agreement (BAA) available on request
- Immutable audit logs: every admin action, data access, and agent change
- Data residency selection: US, EU, or Australia
- SOC 2 Type II report available under NDA
Shopify & WooCommerce Native Integration
Echo can now look up live order status, tracking info, and return eligibility directly from Shopify and WooCommerce, no webhooks required.
- One-click Shopify App Store install
- Live order lookup: status, tracking, ETA, refund eligibility
- Auto-sync product catalog for product recommendation Q&A
- WooCommerce plugin with same feature parity
- Returns and refund automation (configurable rules)
Echo Public Launch
After 6 months of private beta with 200 early customers, Echo launched publicly on Product Hunt, hitting #2 Product of the Day with 1,800+ upvotes.
- AI agent trained on your knowledge base in under 5 minutes
- Embeddable chat widget with full customization
- Human handoff with full conversation context
- Starter, Pro, and Business pricing tiers
- #2 Product of the Day on Product Hunt
Private Beta, GPT-4o Integration
Upgraded the AI backbone to GPT-4o, resulting in a 31% improvement in first-attempt resolution rate and dramatically better handling of multi-part questions.
- GPT-4o upgrade: faster, cheaper, more accurate
- Multi-part question handling (up from 1 to 3 concurrent topics)
- Tone consistency improvements (AI stays in brand voice)
- 150ms faster average response time